Negotiation At Work PDF Free Download

Posted : admin On 1/11/2022

Download our FREE special report, Negotiation Skills: Negotiation Strategies and Negotiation Techniques to Help You Become a Better Negotiator, from the Program on Negotiation at Harvard Law School. Rebel Talent: Why It Pays to Break the Rules at Work and in Life, by Francesca Gino. NLP at Work is frequently described as one of the classics in NLP. It was the book that pioneered the application of NLP into business and made what had been previously a ‘dark art’ into an accessible practical concept that translated totally into the everyday world of influence, communication, negotiation, team work, coaching the list is infinite.

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Discover How Relationships Can Help You Negotiate Even the Most Difficult Conversations

Dear Colleague,

When disputes arise in business and personal relationships, it’s easy to avoid conflict to save the relationship. Nonetheless, it is possible to turn tense disputes into productive negotiations and maintain strong relationships.

In this free special report – Negotiate Strong Relationships at Work and at Home – negotiation experts offer advice on understanding how relationships can help you negotiate even the most difficult conversations. Throughout the report, you will discover how to build rapport, manage conflict in long-term relationships, and negotiate business decisions with colleagues or family members.

This free special report provides strategies on successfully negotiating difficult disputes, preserving relationships, and reaching mutually beneficial agreements.


You will discover how to:

  • Foster relationships by building rapport
  • Manage conflict in long-term relationships
  • Negotiate business decisions with family members

In this valuable report, you’ll uncover proven strategies and techniques for dealing with difficult conversations.

To download your free report, simply click the button below.

The approaches outlined in this report highlight the importance of negotiation training, skills, and knowledge.

You will learn how to:

  • Build rapport

Shrewd negotiators are proactive rapport builders who understand the power of face-to-face discussions, small talk, and active listening. Learn how to employ these techniques for more productive and successful negotiations.

  • Manager conflict

Being able to manage difficult conversations is a critical skill for managers who need to change group culture, manage conflict, and give negative feedback. Effective managers understand that ever difficult conversation is made up of three conversations. Being prepared for these negotiations is key to negotiation success.

  • Negotiation business with family

Because of the risk posed to relationships outside of the office, many avoid confrontations with family. Yet, working through difficult disputes can preserve both business and family relationships if you understand the four guidelines for negotiating with family members.

I encourage you to download your free report today.

Robert H. Mnookin

Samuel Williston Professor of Law
Faculty Chair, Program on Negotiation
Harvard Law School

ESL Level: Upper-Intermediate and above
Class Time: 40-60 mins
Language Focus: Speaking, expressions for making a request, agreeing and disagreeing (negotiation)
Description: students study expressions for discussing issues at work and then practice using them in role-play situations.
Material Download: workers-rights-expressions-roleplays.docx

Activity Execution

Negotiation At Work PDF Free Download

First, go over the expressions in the below handout for raising an issue with a coworker or superior. Explain the expressions when required.

Secondly, let your student role-play some of the role-play situations (scroll down). Please read them beforehand and choose appropriate role-plays.

Possible Extension: Instead of doing the second point above, get your students, in pairs, to brainstorm an issue that can arise at the workplace then have them write a dialogue for the situation that includes the expressions below. When ready, have them role-play the situation to others or for the entire class. The other students who are listening can eavesdrop and complete an eavesdropping worksheet.

Handout Preview

Expressions for Making, Accepting, and Refusing a Request

Introducing an Issue

  • There’s something I’d like to discuss.
  • (Indirect) I’m afraid there is a slight problem with [my schedule].
  • (Direct) I want to complain about [my schedule].

Making Requests

  • I was wondering if it would be possible to…….
  • I believe I’m entitled to/I deserve…… (a pay raise/a day off)

Language to use to show understanding/agreement on a point:

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  • That’s a fair suggestion.
  • So what you’re saying is that you…
  • In other words, you feel that…
  • You have a strong point there.

Language to use for objection on a point or offer:

  • I understand where you’re coming from; however,…
  • I’m prepared to compromise, but…
  • The way I look at it…
  • If you look at it from my point of view, …
  • That’s not exactly how I look at it.
  • I’d have to disagree with you there.
  • I’m afraid that doesn’t work for me.

Rejecting Requests

  • I’m afraid that’s just not possible at the moment.
  • That’s out of the question. (strong)
  • I’m afraid I have to turn your request down.

Sample Workers’ Rights Role-plays

The Art Of Negotiation Pdf

Role-play #1

EmployeeYou have recently been hired as a security guard. When you were hired, you were offered an hourly wage of $10. You accepted this because you needed the money. However, recently you have learned that this is below the minimum wage. Discuss this issue with your boss.
BossYou run a security company. An employee of yours has asked to speak with you. The employee is a newcomer to Canada; you hired him/her recently even though s/he was inexperienced.

Role-play #2

Negotiation At Work PDF Free Download
EmployeeYou work at a bank. When you started working there, you worked the standard 40 hours a week. However, the boss has been slowly giving you more and more work. As a result, you’ve been doing more and more overtime.

There are two issues: there overtime is unpaid and you have too much work. Discuss the issue with your boss.

BossYou are a manager at a bank. Business is difficult nowadays because of the weak economy. Everyone needs to work hard in order for the bank to succeed.

Today, one of your employees asks to speak with you about an issue.

Role-Play #3

EmployeeYou work at a shoe store. You need to go back to the country you lived in before Canada during Christmas time for personal reasons. Make this request to your boss.
BossYou manage a shoe store. Two of your employees have asked for a vacation time during the Christmas season. You rejected their request because Christmas is your busiest season. Now, another one of your employees would like to speak with you.

Situation #1 — Easier


You are the owner of ABC Shoe Store. You pay your new employees $11 an hour, which is the minimum wage.

Today, one of your employees asks to speak to you.


You work at ABC Shoe Store. When you were hired, you were given the minimum wage of $11 an hour. Six months have passed since you were hired. You believe you deserve a raise (think of reasons why you deserve one).

When ready, make this request (politely) to your boss.

Situation #2 – Medium

Negotiation At Work Pdf Free Download Free


You are the owner of a small company. Your company has 6 employees.

You have recently hired a new receptionist. Your company is very busy; it’s important that this receptionist is in the reception area to greet clients and answer the phone at all times.

Today, s/he asks to speak with you.


You were hired as a receptionist at a small company last week. Every day, you work from 8 to 3 pm. Your boss is very demanding, and s/he wants you to be by the telephone at the reception area all day without breaks.

You have recently learned that workers are entitled to a 30-minute break for every 5 hours of work in Canada.

Talk to your boss and try to convince him/her to let you have a break/breaks every day.

Negotiation Techniques Pdf

Negotiation At Work PDF Free Download

Situation #3 — Advanced

Employer – man

You run a small company. You have six employees. Five of them are men, and one is a woman. The female employee is an accountant.

Today, the accountant asks to speak with you.

Employee – woman

You are an accountant in a small company. Whenever there is a meeting, your boss, a man, asks you to make coffee for everyone. Also, twice a week, he asks you to water the plants in the office.

These duties are not part of your job description as an accountant. However, you are the only woman in the office, so you believe that is why your boss asks you to do this. Talk to your boss today about this issue.

Best of luck in your ESL classes.

Related: Dozens of other work-related role-plays on Englishcurrent here

– Matthew Barton / Creator of