The-nordstrom-way-to-customer-experience-excellence-creating-a-values-driven-service-culture 1/5 Downloaded from dev.endhomelessness.org on November 2, 2021 by guest EPUB The Nordstrom Way To Customer Experience Excellence Creating A Values Driven Service Culture As recognized, adventure as skillfully as experience not quite lesson. The Nordstrom Way to Customer Service Excellence-Robert Spector 2005 A new 'how-to' version of a customer service classic First published in 1995, The Nordstrom Way has consistently been one of the bestselling backlist books on customer service, with over 100,000 copies sold. Download Customer Service The Nordstrom Way To Customer Service Excellence - Free epub, mobi, pdf ebooks download, ebook torrents download. The fully revised and updated edition of the classic book about Nordstrom's extraordinary customer service. In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive. The-nordstrom-way-to-customer-experience-excellence-creating-a-values-driven-service-culture 1/5 Downloaded from dev.endhomelessness.org on November 2, 2021 by guest EPUB The Nordstrom Way To Customer Experience Excellence Creating A Values Driven Service Culture As recognized, adventure as skillfully as experience not quite lesson.
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The Handbook For Becoming the 'Nordstrom' of Your Industry,
The Handbook For Becoming the 'Nordstrom' of Your Industry
- Format: PDF
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The Nordstrom Way shows the direct link between empoweringyour employees and creating a long-term relationship with yourcustomers. More businesses should follow Nordstrom's example. --Howard Schultz, Chairman, Starbucks Coffee Virtually every company wants to be the Nordstrom of theirindustry. Nordstrom is one of only five companies to make Fortune's'best companies to work for' and 'most admired' list every year thesurveys have been taken. Despite its position in the hard-hitretail sector, Nordstrom, with 193 stores in 28 states, neverexperienced a quarterly loss during the recent economic…mehr
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- The Nordstrom Way to Customer Experience Excellence (eBook, PDF)
- The Nordstrom Way to Customer Service Excellence (eBook, ePUB)
- Marketing Your Retail Store in the Internet Age (eBook, PDF)
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- Verlag: John Wiley & Sons
- Seitenzahl: 240
- Erscheinungstermin: 7. Februar 2012
- ISBN-13: 9781118222669
- Artikelnr.: 38238800
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Preview — The Nordstrom Way by Robert Spector
According to David Glass, President and CEO of Wal-Mart, Nordstrom's customer service standards are 'what we ...more
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I took lots of notes for my real estate practice. We run a high touch, high service model and this little book sparked a lot of thought. It's easy to read and I loved all the ways to implement the Nordstrom Way outlined in the back. If every company president read this book and just implemented one thing - the world would be a friendlier place! ...more
I found it got depressing after a bit because if employees do not have a management staff that buys into this strategy and supports them it would be difficult to maintain. It's the future though and will be necessary if stores want to compete successfully with online shopping....more
Nothing too earth shattering but it was a decent read. Not sure I’d read again or not but I’d consider it.
Very interesting perspective on Nordstrom helpful to better develop a customer centric culture in your company. Worth the read. Could be denser.
If even half the stories in the first five chapters of this book are true, then it's easy to see why. As a former manager, I think everybody working today needs to take on the attitude that, no matter what specifically you may do for a living, you are in ...more
In context, being an absolute amateur with little to no knowledge of how retail works, the book chronicled the life of Nordstrom lucidly, in a style that never allowed my attention to stray too far.
Two words of caution.
If you are looking for a book that is current and speaks of the turbulence in the retail industry *now* an...more
Nordstrom has great service and this book has a few ideas on ho...more
I love Nordies and learning about successful business ideas, but this book is a collection of anecdotes about successful execution rather than business insights. Great if you're in retail, you should get a lot of examples of ways you could ramp up customer service at different touchdowns. But this doesn't help much if you're trying to find insights to apply outside of retail....more
Personal customer service is Key.